Privacy Policy
Privacy Policy
Last updated: November 4, 2025
This Privacy Policy describes how Arden Collective Pty Ltd (“Arden Collective”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from ardencollective.com (the “Site”), or otherwise interact with us regarding our services (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” refer to users of the Services, whether as customers, website visitors, or any other individuals whose information we collect under this policy.
By accessing or using our Services, you agree to the collection and use of information as described herein. If you do not agree, please refrain from using our Site or Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational reasons. Updates will be posted on this page, and the “Last updated” date will be revised accordingly. Continued use of our Services after any changes indicates acceptance of the updated Privacy Policy.
How We Collect and Use Your Personal Information
We collect personal information from you in several ways, depending on how you interact with our Site. This includes information you provide directly, data collected automatically through technology, and information from third-party partners.
In general, we use your personal information to:
-
Process and fulfill your orders;
-
Communicate with you about your purchases or account;
-
Improve, personalise, and expand our Services;
-
Ensure compliance with legal obligations and prevent fraud;
-
Market and promote our products where permitted.
Personal Information We Collect
1. Information You Provide Directly
This includes:
-
Contact details (name, email address, phone number, shipping and billing address);
-
Order details (product purchases, payment confirmations, returns, exchanges);
-
Account information (username, password, account preferences);
-
Customer support details (any messages or attachments you send us).
You may choose not to provide certain information, but this may limit your access to specific Services or features.
2. Information We Collect Automatically
When you visit our Site, we automatically collect certain information through cookies and similar technologies. This may include:
-
IP address and device details;
-
Browser type and operating system;
-
Pages visited and actions taken on our Site;
-
Date, time, and length of visits;
-
Referral links.
This data helps us analyse trends, improve functionality, and optimise your shopping experience.
3. Information from Third Parties
We may receive personal data from:
-
Shopify, which hosts our online store;
-
Payment processors, to facilitate secure transactions;
-
Analytics and advertising partners, to improve marketing and performance.
All third parties handle your information in accordance with their own privacy policies and applicable law.
How We Use Your Information
We use your personal information to:
-
Process payments and deliver products;
-
Communicate order confirmations, shipping updates, and customer service responses;
-
Send marketing communications (only with your consent);
-
Detect and prevent fraudulent activity;
-
Improve website functionality and user experience;
-
Comply with legal or regulatory obligations.
Cookies
Like most websites, we use cookies to improve your browsing experience and enable key site features.
For more details about cookies used through Shopify, visit Shopify’s Cookie Policy.
You may manage or disable cookies through your browser settings. However, doing so may limit functionality or prevent certain features from operating correctly.
Last updated: November 4, 2025
This Privacy Policy describes how Arden Collective Pty Ltd (“Arden Collective”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from ardencollective.com (the “Site”), or otherwise interact with us regarding our services (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” refer to users of the Services, whether as customers, website visitors, or any other individuals whose information we collect under this policy.
By accessing or using our Services, you agree to the collection and use of information as described herein. If you do not agree, please refrain from using our Site or Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational reasons. Updates will be posted on this page, and the “Last updated” date will be revised accordingly. Continued use of our Services after any changes indicates acceptance of the updated Privacy Policy.
How We Collect and Use Your Personal Information
We collect personal information from you in several ways, depending on how you interact with our Site. This includes information you provide directly, data collected automatically through technology, and information from third-party partners.
In general, we use your personal information to:
-
Process and fulfill your orders;
-
Communicate with you about your purchases or account;
-
Improve, personalise, and expand our Services;
-
Ensure compliance with legal obligations and prevent fraud;
-
Market and promote our products where permitted.
Personal Information We Collect
1. Information You Provide Directly
This includes:
-
Contact details (name, email address, phone number, shipping and billing address);
-
Order details (product purchases, payment confirmations, returns, exchanges);
-
Account information (username, password, account preferences);
-
Customer support details (any messages or attachments you send us).
You may choose not to provide certain information, but this may limit your access to specific Services or features.
2. Information We Collect Automatically
When you visit our Site, we automatically collect certain information through cookies and similar technologies. This may include:
-
IP address and device details;
-
Browser type and operating system;
-
Pages visited and actions taken on our Site;
-
Date, time, and length of visits;
-
Referral links.
This data helps us analyse trends, improve functionality, and optimise your shopping experience.
3. Information from Third Parties
We may receive personal data from:
-
Shopify, which hosts our online store;
-
Payment processors, to facilitate secure transactions;
-
Analytics and advertising partners, to improve marketing and performance.
All third parties handle your information in accordance with their own privacy policies and applicable law.
How We Use Your Information
We use your personal information to:
-
Process payments and deliver products;
-
Communicate order confirmations, shipping updates, and customer service responses;
-
Send marketing communications (only with your consent);
-
Detect and prevent fraudulent activity;
-
Improve website functionality and user experience;
-
Comply with legal or regulatory obligations.
Cookies
Like most websites, we use cookies to improve your browsing experience and enable key site features.
For more details about cookies used through Shopify, visit Shopify’s Cookie Policy.
You may manage or disable cookies through your browser settings. However, doing so may limit functionality or prevent certain features from operating correctly.